I tried Prime Now, Amazon’s 2-hour delivery service — and I discovered a glaring flaw

Amazon Prime Now

  • I tried Amazon Prime Now, the company’s two-hour delivery service.
  • I found it was full of surprising costs, and it took longer than two hours.
  • Still, it’s massively convenient for some specific needs.

Amazon Prime Now is getting all the attention these days.

The service, which promises two-hour delivery for a wide variety of items from grocery to electronics, has been expanding rapidly across the country.

Most recently, Amazon added Whole Foods to its list of Prime Now stores in four select cities, with plans to roll out to more cities throughout the year.

Prime Now is also one of the most important pillars in Amazon’s quest to take a bigger bite of the grocery market by combining convenience with selection.

So, with Amazon funneling efforts into growing the service, I decided to check out how it really works: 

SEE ALSO: A couple keeps getting mysterious Amazon packages they didn’t order — and they can’t make it stop

Here’s where it all starts: PrimeNow.com. This website is a separate portal from Amazon.com, and it’s where all the Prime Now purchasing happens. You could also order items for delivery on the Amazon Prime Now app.

To shop on Prime Now, you have to first select which store you’re ordering from. I decided on Amazon, as I thought it would be the most fair test, but I could have also ordered from two different Manhattan grocery stores or a liquor store.

I found some on-sale goodies that looked perfect to test.

See the rest of the story at Business Insider

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